At Lidocane Plus, we strive to provide high-quality products and excellent customer service to our valued customers. This refund policy outlines our approach regarding refunds for the purchase of non-prescription medicinal cream from our website. Please read this policy carefully before making a purchase.

1. Scope

This refund policy applies exclusively to non-prescription medicinal cream sold on our website. It does not apply to any other products or services offered by Lidocane Plus.

2. No Refunds

We regret to inform you that all sales of non-prescription medicinal cream are final. Once a purchase is made and the product is delivered, we cannot issue any refunds, returns, or exchanges.

3. Product Information and Expectations

Before making a purchase, we provide detailed product information, including ingredients, directions for use, and any relevant warnings. It is the responsibility of the customer to review this information and ensure that the product is suitable for their needs and expectations. We encourage customers to consult healthcare professionals for advice or clarification, if needed, before making a purchase.

4. Quality Assurance

We take great care to ensure that all non-prescription medicinal cream sold on our website meets the highest standards of quality and safety. However, individual results may vary, and we cannot guarantee specific outcomes or benefits from using our products. Any statements made regarding the effectiveness or results of our products are based on general user experiences and are not intended as medical advice.

5. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will assess the situation on a case-by-case basis and may provide a replacement product or offer store credit, at our discretion.

6. Shipping Issues

We are not responsible for any shipping issues that may occur during the delivery of your order. This includes, but is not limited to, delays, lost packages, or incorrect addresses provided by the customer. If you encounter any shipping problems, please contact the shipping carrier directly to resolve the issue.

7. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time, without prior notice. The updated policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to the terms and conditions of this refund policy.

If you have any questions or concerns regarding this refund policy, please contact our customer support team for assistance.

Note: This refund policy is provided for informational purposes only and does not constitute a legally binding agreement. The terms and conditions of the actual purchase will prevail in case of any conflict or discrepancy.